Refund policy

CampusHoodies.com Return and Refund Policy

Hey there, Hoodie Enthusiast! We want you to love your new hoodie as much as we do. But we get it, sometimes things don't go as planned. Here's our playful yet straightforward return and refund policy to keep things cozy and clear:

No Refunds, Unless...

We don't offer refunds unless:

1. The item arrives defective (oops, our bad!).
2. You received the wrong item (whoops, mix-up alert!).

How to Report a Defective Item

If your hoodie arrives with a defect or it's not what you ordered, don't sweat it! You've got 7 business days from the delivery date to let us know. Here's what to do:

1. Snap a Pic: Take a clear photo of the defect or the incorrect item.
2. Email Us: Send the photo along with your order number and a brief description of the issue to support@campushoodies.com.
3. Wait for Our Reply: We'll get back to you ASAP with the next steps.

What Happens Next?

Once we confirm the defect or mistake, we'll:

• Send you a replacement (yay, new hoodie!).
• Or, if a replacement isn't available, we'll issue a full refund.

A Few Important Notes:

• The 7 business days start from the day you receive your hoodie.
• Make sure to keep the original packaging until the issue is resolved.
• We might ask you to return the defective or incorrect item (on our dime, of course).

Thanks for being awesome and understanding! We’re here to make sure you stay stylish and comfy with CampusHoodies.com. If you have any questions, feel free to reach out to us at support@campushoodies.com.

Stay cozy! 🧥✨